>HKD400 = FREE delivery to HK/Macau
>US$D120 = FREE worldwide Delivery

Terms of use

Welcome to hellolulu

The following terms and conditions shall govern the sale by hellolulu (“hellolulu”, “We”, “Our”, “Us”), hellolulu.com (“the Website”), and the buyer (named "you"). Any terms and conditions that you propose or object to are subject to our written consent. By using the Website or placing an order with us, it is deemed that you have read, understood, and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us at any time or before placing an order.


    hellolulu is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.


    We accept all major credit cards via Fiserv & PayPal payments. We accept payments in 2 currencies from 37 countries and markets worldwide. Pay-Pal is using relentless fraud screens, address (AVS) and card verification (CVV2) checks, and 128-bit encryption to keep you safe from fraud. All orders are subject to the supply of your billing address and telephone number which should match the details you have supplied to your bank. Incorrect information may delay or prevent your order from being processed.

    Fiserv is a global leader in payments and fintech, serving thousands of financial institutions and millions of businesses in more than 100 countries. Customers' payment details are securely transmitted to the acquiring bank, card, and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. First Data supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard Secure Code for added security protection for both customers and merchants.

    III. Shipping and handling

    All orders are shipped via the designated couriers including but not limited to SF Express, Hong Kong SpeedPost (SpeedPost) to the correspondent district areas. Rates are determined by weight and destination at the point of purchase. Delivery charges will be added to your order at the checkout stage and you can check the rates before placing an order. If free shipping is applicable, it applies to the lowest-cost shipping option unless otherwise specified. Free shipping may be changed or discontinued at any time. hellolulu does not ship to P.O. box addresses and multiple addresses per order. hellolulu holds the right to refuse shipping to any order.

    For more details of shipping and handling, please visit Delivery.


    Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. We cannot promise the products, service, messages and other resources you obtained from us are the same as your expectation. If you have any questions or concerns, please contact us immediately via Inquiry or at cs@hellolulu.com.


    Prices, quantities, and options for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the products without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the products.


    All products sold are for customers' use only and shall not be commercially resold. hellolulu may refuse any purchasing order which it suspects for commercial resale.


    All content and the arrangement, photos, selection and look and feel of the Website, are the sole property of Hellolulu Living Solutions Limited and/or our licensors and are protected by copyright and intellectual property rights law and international treaties. You don’t have any privileges or rights in the content, and you agree not to copy, reproduce, republish, reverse engineer, display, encode, transmit or distribute any part of the Website or the content, including product images and descriptions, without our express consent. You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services, or opportunities, and you may not use hellolulu website to solicit other website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.

    All trademarks, trade names, logos, and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Website or in the content belong to Hellolulu Living Solutions Limited. You may not use or reproduce the Marks or any confusingly similar marks without our written consent.


    If you submit any feedback or ideas about our products and services to us, you hereby assign and agree to Hellolulu Living Solutions Limited has all right, title, and interest in and to such feedback or the embodiment of such feedback in products or services. Any Submission will be treated as non-confidential.

    You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post, or otherwise provide or make available to hellolulu or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites. Such Submissions may be used on the Website and/or on other hellolulu products and/or marketing materials, including emails, social media, and store signage. hellolulu reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. Any Submission also will be treated as non-proprietary, except as specifically set forth herein.

    You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead hellolulu as to the origin of any Submission.

    You acknowledge and agree that hellolulu has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.


    The Website and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, hellolulu expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of the third party. hellolulu makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the Website will be uninterrupted, timely, secure, or error-free; nor does hellolulu make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content, materials obtained through this Website or that defects in software or hardware problems will be corrected. hellolulu makes no warranty regarding any goods or services purchased or obtained through this Website.

    The Website is only providing a venue for the sale of products on its Website and shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the Website, or the content, materials, goods and/or service contained or provided under the Website or use of any of the products purchased at the Website. Please read all information, warranties, or warnings on or in the product packaging and labels before using any product purchased through the Website. hellolulu shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products, or reliability of any information provided and it is your responsibility to evaluate such information.


    You agree to indemnify, defend and hold harmless the Website from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the Website. You further agree that hellolulu shall not be held liable howsoever for your use of the Website and you agree to waive all claims that you may have against the Website for any loss or damages you may sustain in connection with your use of the Website. In the event that this disclaimer is unenforceable, the total liability of hellolulu, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.


    Occasionally, the Website may make available a link to a third party's website. These links will let you leave the Website. The linked sites are not under hellolulu’s control and the Website is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The Website is not responsible for webcasting or any other form of transmission received from any linked site. hellolulu provides the links only as a convenience. hellolulu does not endorse the site or its use or contents.


    By using the Website or placing an order on the Website, you agree to our use of information about you as described in our Privacy Policy.


    The Website may terminate or suspend your access to all or part of the Website, without notice, for any conduct that the Website, in its sole discretion, believes is in violation of any applicable law or is harmful to hellolulu or a third party.


    These Terms of Use (and including other terms of the Website) may be modified from time to time. You should therefore read these Terms of Use and the other terms before you place an order.


    These Terms of Use (and including other terms of the Website) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

    Last updated on January 2021

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