*Your order may be delayed due to factors outside of our control i.e. customer clearance procedures, extreme weather, long holiday etc.

Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.

Please check your spam folder since the confirmation email might be mistaken as junk and end up in there.

Import tax and duties may be applicable, depending on the destination country. You are responsible for all import taxes and duties. The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

1. Refused shipments: If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, we will contact you with the option of re-delivering or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related costs incurred (re-delivery shipping cost, return shipment cost...).
2. Lost shipments: We are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase*.

To check on the most up-to-date tracking information, please contact your local post office before emailing us, as there may be a time lag between the actual status and its online status. Please note that for Hong Kong Post we can only submit an inquiry after 14 days after the posting date.

*The shipment has to be confirmed as lost by the courier. This process of investigation might take up to 3 months.